Refund and Returns Policy
At Zwizmart, we strive to provide the best shopping experience for our customers. If you’re not completely satisfied with your order, we’re here to help! Please review our refund and returns policy below:
Refunds
- Eligibility for Refunds: Refunds are available for items that are damaged, defective, or incorrect upon delivery. If you receive a product that does not meet your expectations or is not what you ordered, please contact us within 24 hours of receiving your order.
- Process: To request a refund, please reach out to our customer support team with your order number and a description of the issue. We may ask for a photo of the damaged or incorrect item to assist with the process.
- Refund Method: Approved refunds will be processed back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account.
Returns
- Return Eligibility: We accept returns on perishable goods only if they are damaged or incorrectly delivered. Unfortunately, due to the nature of our products, we cannot accept returns on non-damaged perishable items.
- Return Process: If you need to return an item, please contact us within 24 hours of receiving your order. Our customer support team will guide you through the return process.
- Return Shipping: Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items).
Non-Refundable/Non-Returnable Items
- Items that have been opened or consumed.
- Products purchased on sale or promotions.
Customer Support
If you have any concerns or questions regarding refunds or returns, feel free to contact our customer support team at [zwizsupport@gmail.com]. We’re here to help!
Thank you for shopping with Zwizmart!